Introducing the Art of Active Listening framework, a proven process that has helped thousands of changemakers like you evaluate their workplace culture, identify where to start, and receive ongoing support. Now, you too can create a culture of engaged employees and high-performing teams.
“Heather is a skilled professional with a personable and enthusiastic approach, who is passionate about the employee experience. She offered thoughtful insights to help advance our professional development and employee engagement initiatives, and formulated her recommendations for maximum impact. Our HR team is now much more disciplined about our priorities and thoughtful about connecting the dots for employees.”
CHRISTINNE JOHNSON | Chief Human Resources Officer, FirstBank Holding Company
Human interaction can be challenging at times, especially when it comes to discussing sensitive topics. However, there are ways to navigate these conversations safely and effectively. The first step is to safely explore what everyone hesitates to say out loud. Plant the seed for change: give people the feeling of being heard, hope about imminent changes, clarity about where we are now, and shared knowledge of what needs to be addressed.
Capture valuable insights through active listening and help everyone gain deep, valuable insights about what team members and customers want and need. Later, you’ll be able to harness this knowledge of what your people care about as a foundation for measurable, organization-wide change.
Decipher what’s most important to team members and customers. You’ll finally see a complete picture of what people are finding unsatisfactory, tough, or frustrating and have the opportunity to reflect on which changes will most likely have the greatest impact.
Leveraging insights from prior steps, you are now ready build an inclusive and collaborative action plan. Everyone will feel excited, empowered, and deeply engaged as they contribute to creating this culture and experience a transformative reality where they will be capturing hearts and minds at every level.
for your employees and customers by communicating how you’ve been listening, what you see missing, and the actions you’re taking as a result. As your team members feel valued, heard, and empowered, they own more, give more, and perform at unprecedented levels of excellence. Customers will respond with more brand loyalty.
Customized consulting solutions to guide your organization through a proven roadmap for building a Culture of Listening™
Human interaction can be challenging at times, especially when it comes to discussing sensitive topics. However, there are ways to navigate these conversations safely and effectively. The first step is to safely explore what everyone hesitates to say out loud. Plant the seed for change: give people the feeling of being heard, hope about imminent changes, clarity about where we are now, and shared knowledge of what needs to be addressed.
Capture valuable insights through active listening and help everyone gain deep, valuable insights about what team members and customers want and need. Later, you’ll be able to harness this knowledge of what your people care about as a foundation for measurable, organization-wide change.
Decipher what’s most important to team members and customers. You’ll finally see a complete picture of what people are finding unsatisfactory, tough, or frustrating and have the opportunity to reflect on which changes will most likely have the greatest impact.
Leveraging insights from prior steps, you are now ready build an inclusive and collaborative action plan. Everyone will feel excited, empowered, and deeply engaged as they contribute to creating this culture and experience a transformative reality where they will be capturing hearts and minds at every level.
for your employees and customers by communicating how you’ve been listening, what you see missing, and the actions you’re taking as a result. As your team members feel valued, heard, and empowered, they own more, give more, and perform at unprecedented levels of excellence. Customers will respond with more brand loyalty.
“Learning from Heather Younger was an incredible experience. Her approach is pragmatic, engaging, fun, and easy to understand. My peers and I were able to connect the dots regarding the entire cycle of active listening. I highly recommend her workshop.”
Ivan Lopez Hurtado | Provost and VP for Academic Affairs, NNMC
Create a high-trust workplace where employees feel heard and valued. Employee engagement consulting to ensure your people not only feel supported, but also go the extra mile to achieve.
Discover how you can better engage your people, so together you can accomplish what matters most. Download our free guide, The Cycle of Active Listening, to receive a practical framework for creating a listening culture that is bidirectional, responsive, and supportive. Get in touch with us today for employee engagement resources!
Our Caring Leadership tools and resources are designed to not only educate your organization’s leaders about how to engage and uplift those they lead, but also support them as they navigate a people-first era of work.
Help your leaders identify key areas for growth with the Caring Leadership Self-Assessment
Gift them with the education they need to support every stage of their leadership development with the Caring Leadership Academy
Give them access to ongoing guidance and support with Caring Leadership Coaching from certified Caring Leadership coaches
Subscribe for a free download of our guide.
