Many leaders find changing their company’s culture overwhelming, especially without the right framework in place. You’re not alone.
Introducing the Art of Active Listening framework, a proven process that has helped thousands of changemakers like you evaluate their workplace culture, identify where to start, and receive ongoing support.
Take our 7-question quiz to quickly evaluate your workplace culture.
Uncover exactly what employees need from you to feel fully supported, invested, and motivated to contribute.
Take our 7-question quiz to quickly evaluate your workplace culture.
When you harness listening strategies to uncover the central issues your people are facing at work, and take action on those issues, the culture starts to shift:
Your people learn that their voices matter.Â
They feel empowered to share their ideas, concerns, and perspectives, – and supported when they do.
Your leaders benefit from fresh insights that inform how they support individuals and teams to reach their goals.Â
Your organization can elevate from being a good workplace to an exceptional one by establishing a culture of care that employees value, leading to increased customer loyalty, exponential growth, and revenue.
Human interaction can be challenging at times, especially when it comes to discussing sensitive topics. However, there are ways to navigate these conversations safely and effectively. The first step is to safely explore what everyone hesitates to say out loud. Plant the seed for change: give people the feeling of being heard, hope about imminent changes, clarity about where we are now, and shared knowledge of what needs to be addressed.
Capture valuable insights through active listening and help everyone gain deep, valuable insights about what team members and customers want and need. Later, you’ll be able to harness this knowledge of what your people care about as a foundation for measurable, organization-wide change.
Decipher what’s most important to team members and customers. You’ll finally see a complete picture of what people are finding unsatisfactory, tough, or frustrating and have the opportunity to reflect on which changes will most likely have the greatest impact.
Leveraging insights from prior steps, you are now ready build an inclusive and collaborative action plan. Everyone will feel excited, empowered, and deeply engaged as they contribute to creating this culture and experience a transformative reality where they will be capturing hearts and minds at every level.
for your employees and customers by communicating how you’ve been listening, what you see missing, and the actions you’re taking as a result. As your team members feel valued, heard, and empowered, they own more, give more, and perform at unprecedented levels of excellence. Customers will respond with more brand loyalty.
The Gallup Organization estimates that there are 22 million actively disengaged employees costing the American economy as much as $350 billion dollars per year in lost productivity including absenteeism, illness, and other problems that result when employees are unhappy at work.
Employees with low morale will display signs that include: increased absenteeism, conflicts with co-workers, insubordination, decreased productivity, disorganized and unkempt work environments, routinely complaining about seemingly insignificant work-related issues, and increased complaints in regards to the employee’s behavior (Contemporary, 1999)
A study by the Society for Human Resource Management states that the average cost to hire an employee is $4,129, with around 42 days to fill a position.
According to Glassdoor, the average company in the United States spends about $4,000 to hire a new employee, taking up to 52 days to fill a position. U.S. employers are experiencing the lowest job satisfaction rate in 20 years.
Time-to-hire has jumped from an average of 27 days to 41 days to onboard a new employee, but top candidates are taken off the market within 10 days. Source: Paycor
According to Forbes, employee satisfaction is the top factor behind customer satisfaction. When employees don’t feel happy, their interactions set the tone for a negative customer experience and loss of brand loyalty.
Customized D&I consulting and workshops that:
Employee engagement consulting and workshops that:
Leadership development consulting and training that:
Discover how you can better engage your people, so together you can accomplish what matters most. Download our free guide, The Cycle of Active Listening, to receive a practical framework for creating a listening culture that is bidirectional, responsive, and supportive. Get in touch with us today for employee engagement resources!
Our Caring Leadership tools and resources are designed to not only educate your organization’s leaders about how to engage and uplift those they lead, but also support them as they navigate a people-first era of work.
Help your leaders identify key areas for growth with the Caring Leadership Self-Assessment
Gift them with the education they need to support every stage of their leadership development with the Caring Leadership Academy
Give them access to ongoing guidance and support with Caring Leadership Coaching from certified Caring Leadership coaches
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