Imagine possessing one soft skill that can transform your leadership and lead to happier employees, satisfied customers, and increased profits. That skill is active listening.

Active listening is the key to making your team feel heard and valued. By actively engaging in this skill, you can foster a workplace where everyone feels included and understood.

My book, The Art of Active Listening, outlines a powerful process:

  1. Recognize the Unsaid
  2. Seek to Understand
  3. Decode
  4. Act
  5. Close the Loop

By following these steps, leaders can create a culture of inclusivity, collaboration, and positive change.

Watch the video on YouTube to gain more insights and practical tips on active listening.