Founder’s Blog

On the heels of  National Mental Illness Awareness Week (October 4-10), Leading Indicator Systems (LIS) released its latest Workforce Listening Study, which focuses on employee mental health challenges and the continuing impact of the COVID-19 pandemic on the workforce. Fielded … Read More
What makes your vantage point as a leader special and unique? What does your versatile skill set enable you to excel at that others cannot? How can you leverage those strategies to benefit a diverse array of employees or clients, … Read More
The other day, I was grocery shopping with my son. As we were checking out, I suddenly remembered I had forgotten to grab some bananas. My son pointed over my shoulder, and sure enough, there was a whole standing rack … Read More
A mission statement is one of the most common ways to publicly and visibly state your company’s core values. It’s a robust and easy enough gesture for organizations to demonstrate transparency around guiding principles, and a surefire standard with which … Read More
The unexpected news of actor Chadwick Boseman’s death on August 28th caught our entire nation off guard, but it specifically impacted the Black community on a deeper, more visceral level. As an African American woman, I was immediately devastated, as … Read More
Though we’re often concerned with how the day-to-day, “nitty gritty” operations impact employee engagement, we tend to lose sight of how an organization’s bigger mission can inspire people to stay forward-focused. I truly believe having a clear vision as a … Read More
An often overlooked metric of employee engagement is whether or not they feel their feedback is truly wanted, heard, and valued. In the larger landscape of American workplaces, only 30% of employees say their feedback is acted upon by the … Read More
Though we are now months into this new pandemic-informed reality, there is still a lot left in the unknown.  We’re unsure of when employees will be able to return to work in person, we don’t know how our respective industries … Read More
In many ways, the advent of telecommuting in 2020 has complicated our collective capacity to listen to one another. With the ability to mute yourself, turn off your camera, leave meetings at any point, and discreetly multitask from behind the … Read More
As the coronavirus pandemic triggered wide-ranging paradigm shifts, leaders across the globe witnessed the emergence of radically different workplace dynamics. Within this new reality, the task of maintaining employee engagement has faced unprecedented challenges.  However, a recent Gallup study found … Read More
When you create a workplace that is psychologically safe, you free your employees up to take risks, fail forward, and feel comfortable enough to bring their full selves to work. Without that sense of psychological safety, employees won’t feel comfortable … Read More
Listening is critical in today’s workplace and building a culture of listening is imperative if you want your employees to feel like their voice matters.  Listening alone is no longer enough.  Employees feel energized when they have hope that their … Read More
While being interviewed for a podcast the other day in which we talked about resilience, one affirmation rose to the surface that has stuck with me ever since in the context of employee experience, employee engagement, and caring leadership. That … Read More
Globally, we have been hearing about a second round of shutdowns and quarantines due to peaks in Coronavirus cases in many states and countries. Many organizations were planning to return to the office in phases. Some organizations are considering remote … Read More
{Written by Liz Stincelli, Senior Consultant at Customer Fanatix) “ To make customers happy, we have to make sure our employees are happy first.” —Zappos Healthy Culture Employees don’t want to work for an organization where the culture feels oppressive, … Read More

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