Our mission statement about treating people with respect and dignity is not just words but a creed we live by every day. You can’t expect your employees to exceed the expectations of your customers if you don’t exceed the employees’ … Read More
How to Reveal Exclusivity Peacefully In this post, I want to get a little more specific on the inclusion issue and complexity. I recently spoke to a client of mine, and we started discussing the standard “boys club” that is … Read More
Creating an Inclusive Organization How can an organization really tell if it’s inclusive? There are diversity metrics it can track. But, there is a difference between diversity and inclusion that I’ve touched on before, and I’ll mention it again here. … Read More
Organizations and Change Many times I have been a part of organizations that embrace change. Or so they make you think. First, there will be the signature collective rally around the proposed change. Then, it becomes a constant buzz and … Read More
This week I want to dive into the pandemic’s effect on organizations. Maybe you’re rolling your eyes thinking, “oh boy, we’ve heard this before,” but I promise you a new perspective. The pandemic has had a vast and powerful impact … Read More
Successful Transition If someone offered you the key to a near painless change process in your organization with no catch, would you take it? Today, I’m writing about the number one ingredient to smooth transitions. The number one ingredient to … Read More