HR Consultants & Facilitators

Experienced HR consultants bring valuable resources and perspectives to organizations. When leaders are too close to a situation, they often see what they want to see and overlook relevant information. It’s known as confirmation bias.

Whether you are looking for help on employee engagement initiatives around employee survey action planning or need an effective facilitator for an upcoming retreat or roundtable, we are here to help.

According to a recent Society for Human Resource Management (SHRM) report, “40 percent of employees surveyed say their bosses fail to frequently engage them in honest work conversations, while 36 percent believe their supervisors don’t know how to lead a team.”  

Outside HR consultants can uncover challenges and devise improvement plans for leaders struggling to engage and motivate their employees.

"Heather is a skilled professional who is very passionate about the employee experience. She offers thoughtful insights and fosters meaningful discussion to help advance professional development and employee engagement initiatives. Heather pulls information from various sources, draws on her expertise, leads productive conversations with her clients, and formulates her recommendations to be impactful. I have appreciated her professional, personable and enthusiastic approach. "
"Heather has been working with my organization for the last two years. During that time she has enthusiastically embraced the responsibility of facilitating an employee engagement group. Designed to determine how to continually improve on our work experience, Heather has successfully engaged this group in team-building, enhanced communications and focusing on the positive. Happily, I can report that with Heather’s assistance, our company raised in ranks from the bottom tier of The Denver Post’s Top Workplaces in 2017 to a top 10 finisher in 2018 and again in 2019! I look to Heather for many of our leadership and organizational development needs."
Cycle of Employee LIstening
Cycle of Employee Listening

Voice of the Employee Programs

It is our experience that most organizations administer employee engagement surveys, but rarely have the time to digest what they hear. Oftentimes, the survey findings sit in an email box or folder never to be seen again. We can help you make sense of it all.

Once you have taken the time to listen via the survey process, it is crucial that you put an action plan in place to begin to use your new insights to improve your culture and your employees’ experience.

We know that you are short on time, and that is why we help you with all employee communications around the listening process. You can rest easy knowing we have that covered.

Not sure how you stack up against the 7 Intuitive Laws of Employee Loyalty framework? Let us evaluate your organization against the 7 Laws and inform your people strategy as a result. You will receive a full report with an overarching Employee Loyalty score and the steps we recommend you take to elevate your employee’s loyalty to your brand.

"Heather’s insight, energy, and passion add real value to any employee engagement and professional development initiatives! She strikes the perfect balance between offering a human touch and expertise; as well as meeting clients where they are while challenging them to move forward. It’s great to be in partnership with her!"
"Heather really brought it tonight. Her enthusiasm and experience really shined through. The materials were informative and educational. Her presentation connected with crowd. The audience participation was outstanding...great crowd-sourcing!"
Forum Attendee

The experienced HR consultants at Customer Fanatix understand how overwhelmed leaders can get, constantly putting out fires. Stressed out leaders may overlook internal resources with clues to the underlying source of ongoing problems. Front-line employees are often the best source of information about customers, quality control and competition, but are frequently left out of the loop. We’ll teach you to empower your employees to share their knowledge, improving morale and efficiency.

Our HR consultants can also provide insights on hiring, training, motivating and retaining high impact employees who take your organization to the next level.  Heather and her team partner with you to engage your employees and make them feel heard. While many organizations distribute employee surveys, we’ve found that few actually process and act on the results. Asking for feedback, then ignoring it, can make a situation worse. We focus on the positive to make employees feel safe and supported when they share feedback. Our HR consultants also offer guidance on keeping employees in the loop after information has been shared, so they don’t feel discouraged and move on to new opportunities.

We offer a variety of HR consulting and facilitation services, and are here to assist your in-house HR and management teams. We’ve designed programs to improve communications and help organizations benefit from diverse voices in the workforce. We’ve also created employee engagement programs, conducted focus groups and led team-building exercises and retreats that help in employee retention.

HR Consultants Facilitation Services

If you are looking for an experienced employee focus group facilitator, look no further. Our HR Consultants have facilitated hundreds of focus groups and have perfected the process that drives engagement and action.

Sometimes, organizational leaders simply need an unbiased third party to help move a process or conversation along. Our HR consultants are standing by to create a smooth process and help you get to the bottom of the issues you might be facing.

Onsite or offsite retreats are an effective way to clear away the daily clutter and reveal more broader thinking. We work with you to facilitate your group’s learning and collaboration.

“If I were running a company today, I would have one priority above all others: to acquire as many of the best people as I could. I would put off everything else to fill my bus. Because things are going to come back. My flywheel is going to start to turn. And the single biggest constraint on the success of my organization is the ability to get and to hang on to enough of the right people.”
Jim Collins