Avoiding Complacency as We Acclimate

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According to recent findings published by Gallup, it seems the workforce is finally beginning to settle down after a months-long period of unprecedented volatility. According to their data, employee engagement in the U.S. has been a steadfast metric since they … Read More

The Critical Importance of Creating a Listening Culture

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As an employee advocate, I regularly field questions about employee motivation. Human Resource leaders express concern over keeping their talent engaged and acknowledged, and feeling fulfilled at work. In one way or another, the advice I always give leads back … Read More

What is Your Employee Listening Strategy?

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      Believe it or not, your organization needs an employee listening strategy. What do I mean by this? Many organizations administer an annual employee engagement survey and then stop there. By doing just that, they miss the opportunity … Read More

5 Simple Things Customers Want To Know About You.

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 1. You Value Your Customers. The quote above by Jim Rohn really does sum up, fundamentally, what customers want and need from the brands with which they choose to do business. How well do you take care of your customers? Do you truly … Read More