My husband and I just returned from an away game for a sports team in the town in which we live. As members of a special club, we are treated to a complimentary away game and experience … Read More
You might think it fairly odd that an organization as large as Bridgestone Retail Operations (BSRO) would put “Bosses” at the center of their business, but it makes sense. The entire Bridgestone organization refers to its customers as “The Boss.” … Read More
1. You Value Your Customers. The quote above by Jim Rohn really does sum up, fundamentally, what customers want and need from the brands with which they choose to do business. How well do you take care of your customers? Do you truly … Read More
So, you are looking at improving your customer’s experience? You hired a very capable individual to lead the way. Everyone is excited about the possibility of raising the bar on customer experience efforts. Then, your new leader … Read More