19: Leaders with Heart Take a Holistic Approach in Building Relationships with Their Employees

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Today on the podcast we have Dirk Frese, PhD, Director of Sales and Marketing at Julabo USA. He is also Executive Director of WISDOM (Women In Science Demonstrating Outstanding Merits), a nonprofit organization dedicated to empowering, supporting and mentoring women … Read More

Customer Experience: It’s a Team Sport!

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      So, you are looking at improving your customer’s experience? You hired a very capable individual to lead the way. Everyone is excited about the possibility of raising the bar on customer experience efforts. Then, your new leader … Read More

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