Founder’s Blog

{Guest post by Jose Gomez, Diversity and Inclusion Expert for over 20 years and Consultant at Customer Fanatix.} In this current tumultuous time we are facing, it is timely to remind ourselves to support and lead with intentional inclusive leadership … Read More
This weekend, I attended Mary Poppins, the musical, as my daughter played a role in the ensemble. I have seen this musical many times, but there is something compelling about seeing it in real life. It authentically explores the concept … Read More
While many of you were enjoying Valentine’s Day with your special someone, I decided to join 1100 middle school students at a youth retreat in the Colorado mountains. I’m still a little upset that I didn’t get chocolate, flowers and … Read More
Giving employee feedback can be difficult for managers, especially those who dislike conflict. Nonetheless, employees need both positive and constructive feedback to grow personally and professionally. The issue is that most managers don’t know to provide developmental employee feedback, or … Read More
New managers are facing challenging working environments filled with rapid change and former management legacies that created employee burnout and apathy. Below are 5 things new managers should focus on when transitioning into a management role from from a non-management … Read More
We are in a new year with the perfect time to turn over a new leaf of your leadership. It is truly head-spinning to see how quickly time goes by. This leaves us all with a choice. The choice to … Read More
The other day, I had lunch with a high-profile business leader who told me about a time when she decided to recognize employees. After starting in her new role, that she did something selfless. Although she had only been in … Read More
In a 2017 study, prominent researchers found a statistically significant correlation between low morale and motivation on employees’ productivity & competitiveness. The effects of low employee morale in the workplace can be devastating to organizational and team success. Here are … Read More
Cultural transformation is not an overnight event. The word ‘transformation’ means, “a thorough or dramatic change in form or appearance.” So, cultural transformation is a change or shift in an organization or a team. The road to such shift is … Read More
Years ago, I worked in an organization with a senior manager whose very presence ruined employee morale. I saw the carnage he left around him. I also saw how the employees felt helpless to do anything about it. Below are … Read More
This last week I was a keynote speaker at a human resources (HR) conference. I had an interesting conversation with a gentleman who made an argument for why HR is not responsible for employee engagement. You might be wondering how … Read More
In my line of work, employees at all levels of organizations tell me things that they don’t tell others. Just recently, I was chatting with someone who worked as a mid-level employee for private equity firms her entire career. She … Read More
Today is Memorial Day, and I get to sit at my kitchen counter drinking lovely coffee and breathing in the air and blue skies of Colorado. Yes! I GET to do those things. Everyday, I look into my children’s eyes … Read More
Some of you might not be aware that this past Sunday, Mother’s Day, I spoke at the TEDx Colorado Springs event. There were so many turning points and milestones leading up to that day, but the one thing that hit … Read More
In my work with executive leaders, I often hear their frustration with bureaucracy. They feel like the organizational layers stifle their creativity and ability to get stuff done. This, then, affects their ability to make decisions and communicate effectively with … Read More

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