Ever heard the question: Which came first the chicken or the egg? I swear that it feels like a circular discussion and what do we learn anyway? I see this complication, too, when working with clients. Which comes first: … Read More
I have seen it time and again where senior leaders decide that they can move forward with executing on a tactical plan, because they want to feel successful. Worse yet, they oftentimes underestimate the importance of crafting … Read More
Recently, I was watching a movie by the name of “Up In the Air.” While I will not bore you with the entire story line, the one thing that stuck out to me was a one-liner that the main character [played … Read More
You might think it fairly odd that an organization as large as Bridgestone Retail Operations (BSRO) would put “Bosses” at the center of their business, but it makes sense. The entire Bridgestone organization refers to its customers as “The Boss.” … Read More
Do you know who you can trust? Can you be trusted? Merriam-Webster’s online defines Trustworthy as: Just recently, trustworthiness became a big issue with my daughter. If you have read my previous posts on the lessons I learn … Read More
Have you ever been a customer who felt like no one cared to listen to you? Whether we are talking about internal or external customers, there are some very clear ways you can show them that you are listening … Read More