This article is the second in a 3-part series based upon my interview with Zappos’ training and development leader, Richard Hazeltine. You can check out the first article here for my discussion with Richard about the role of training and … Read More
This is the 1st article in a 3-part series where I share my interview with Zappos’ leader of training and development, Richard Hazeltine, as part of my focus on what it takes to create customers and employees positively fanatical … Read More
I have lived in my home for 8 years now. As embarassing as this may sound, I discovered just one year ago that I have a plum tree right in my front yard. One of my next door neighbors who … Read More
Since my kids are off on Christmas break, I had the opportunity to watch The Lorax (2012) with them. Even though I have seen this delightful movie many times, something struck me this time: What good does it do to … Read More
Employees are a company’s greatest asset – they’re your competitive advantage. You want to attract and retain the best; provide them with encouragement, stimulus, and make them feel that they are an integral part of the company’s mission.- Anne Mulcahy We … Read More
Caring managers love the teams they lead, and they are not afraid to admit it! I would like to counter many of the articles and blogs that talk about the landmines that might await managers who get too connected to their … Read More