You might think it fairly odd that an organization as large as Bridgestone Retail Operations (BSRO) would put “Bosses” at the center of their business, but it makes sense. The entire Bridgestone organization refers to its customers as “The Boss.” … Read More
Have you ever spoken to an audience and at one point in the talk you knew you were speaking to their hearts? I had that exact scenario happen the other day. I was talking to an audience on … Read More
Do you know who you can trust? Can you be trusted? Merriam-Webster’s online defines Trustworthy as: Just recently, trustworthiness became a big issue with my daughter. If you have read my previous posts on the lessons I learn … Read More
Working with organizational leaders, front line managers and employees, I often see a huge disconnect between what employees expect from their leaders and what leaders do. A significant part of this disconnect is the fact that many leaders need … Read More
Have you ever been a customer who felt like no one cared to listen to you? Whether we are talking about internal or external customers, there are some very clear ways you can show them that you are listening … Read More
We often think of leaders as strong and confident individuals whom possess or show very few faults. I would argue that we should turn this idea of leadership on its head. Vulnerable leaders are more beloved. Show more of yourself if you … Read More