Listening is critical in today’s workplace and building a culture of listening is imperative if you want your employees to feel like their voice matters. Listening alone is no longer enough. Employees feel energized when they have hope that their … Read More
While being interviewed for a podcast the other day in which we talked about resilience, one affirmation rose to the surface that has stuck with me ever since in the context of employee experience, employee engagement, and caring leadership. That … Read More
Globally, we have been hearing about a second round of shutdowns and quarantines due to peaks in Coronavirus cases in many states and countries. Many organizations were planning to return to the office in phases. Some organizations are considering remote … Read More
{Written by Liz Stincelli, Senior Consultant at Customer Fanatix) “ To make customers happy, we have to make sure our employees are happy first.” —Zappos Healthy Culture Employees don’t want to work for an organization where the culture feels oppressive, … Read More
{Guest post by Jose Gomez, Diversity and Inclusion Expert for over 20 years and Consultant at Customer Fanatix.} In this current tumultuous time we are facing, it is timely to remind ourselves to support and lead with intentional inclusive leadership … Read More
This weekend, I attended Mary Poppins, the musical, as my daughter played a role in the ensemble. I have seen this musical many times, but there is something compelling about seeing it in real life. It authentically explores the concept … Read More